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Warranty

Formeflex mattresses are manufactured to the highest standards in order to provide consistently excellent performance, however the variable nature of latex and the layered composition of the product may result in a sizing tolerance of up to 10%.

Formflex warrants your latex mattress for a period ten (10) years against defects in workmanship and materials. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and handling. Any manufacturing defect in the zipper assembly of the mattress cover. Your mattress will be repaired or replaced, at our option, should it be found defective due to faulty workmanship or structural defects . This includes any deterioration of the main latex layers, with an indentation of more than one inch (1″) not associated with a sag in the foundation, box spring or platform. If such a defect appears during the ten (10) years of this non-prorated warranty, we will, at our option, either repair or replace the mattress or mattress cover. Should shipping costs be required to return your mattress, you will be responsible for those costs, however you will not be responsible for any shipping costs associated with shipping repaired or replaced mattress. Replacement mattress cover may be provided in a colour different from the cover you originally purchased. The replacement shall be provided only with the customer’s compliance with the following terms: if the warranty claim is made within the first two (2) years of the date of delivery of the mattress, Formeflex will replace the mattress without charge for the mattress to the customer. If the warranty claim is made any time after two (2) years up to and including ten (10) years from the date of delivery of the mattress, the replacement charge to the customer is 5% of the original price paid.  It is understood that this does not include normal increase in softness in the foam, which can occur with continued on going use, or in lessening of the gradual recovery aspect of the foam. This does not reduce the continual pressure reducing and pressure relief properties of Formeflex mattress. Substitution or use of improper foundations , platforms or other bases upon which the mattress is placed, may result in damage to the product. Should an improper base be utilised by the consumer, causing the product to default, the warranty may be voided.

Formeflex advises that its mattress is suitable for individuals up to 250 lbs and couples of combined weight approx. 450 lbs. Formeflex hereby accepts no responsibility for any loss of performance experienced when these weight guidelines are not followed.

The warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident and or neglect; including burns, cuts, water damage, smoke, bodily fluid contamination, stains, or is otherwise abnormally soiled or unsanitary. This warranty is valid only to the original purchaser of the mattress as indicated on the original sales invoice. The Tag must not be removed from original mattress as this identifies the product regarding warranty and original invoice is required and is the only acceptable proof of purchase.

In addition, this warranty doesn’t cover conditions resulting any attempt to clean the product in an inappropriate manner, improper storage of the product, the peresence or evidence of insects or rodents or damage from any other unprotacted storage area(s), purchase from resellers who are not authorised retailers.

We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style. Should this warranty be exercised and your product replaced and/or repaired the warranty will not be extended or renewed. We make no warrant beyond those terms and conditions stated.

Customer Rights

This warranty gives you specific legal rights and you may also have other rights that vary from province to province ( state to state).

Warranty Claims

To make a claim under any warranty provided under these terms and conditions, send via email to Formeflex at info@formeflex.com the following:

  • A brief written description with a photo of the alleged problem or defect
  • Original invoice of purchase
  • Proof that the law labels are in place on the mattress( image/photo if possible)